June 11, 2010
DCRA Announces New 24/7 Construction Inspection Scheduling System
Mayor Fenty and Department of Consumer and Regulatory Affairs (DCRA) Director Linda K. Argo announce the launch of a new phone-based scheduling system that allows contractors and residents to schedule construction inspections 24 hours a day, 7 days a week.
The IVR system allows customers to schedule inspections, obtain inspection results within 48 hours of the inspection, and cancel inspections – all just by dialing 202-442-9557 and utilizing the easy-to-use interface. The system goes live Monday, June 14, 2010.
“DCRA, under the leadership of Director Linda Argo, continues to take advantage of new technology to make the customer experience at DCRA as quick and painless as possible,” Fenty said. “The department has come a long way under her leadership and these technological improvements are key to moving the District’s economy forward faster.”
Director Argo said the new IVR system isn’t simply a routing system that moves customers from staff to staff or from office to office.
“This system literally dips into our inspections scheduling database, picks the earliest available date, assigns an inspector, and then keeps track of that inspection until the results are available,” Argo said. “We are continuously trying to make our regulatory processes as convenient and efficient as possible for our customers.”
The IVR system is very simple:
Dial 202-442-9557
Enter your Building Permit Number;
Enter the Inspection Code;
Select the date; and
Receive confirmation number.
The IVR system is DCRA’s latest effort at leveraging technology to improve customer service. Last year, the agency launched its Postcard Permit and Supplemental Permit application system which allows customers to submit online permit applications for 50 of the most common home improvement and small construction projects. Customers can use the system from their home or office computer or at a mobile kiosk at the Home Depot located on Rhode Island Avenue, NE.
“We’re well aware that in this economic climate, time wasted standing in line or waiting on hold translates into money wasted,” said Argo. “The IVR system recognizes that our customers’ time is a precious commodity and the less time they have to deal with bureaucracy, the more time they have to spend on growing their businesses.”
For inspection codes or to download and print the informational flier, please visit dcra.dc.gov/IVR.
17 June 2010
13 June 2010
H Street N.E. Construction
H Street N.E. Construction Shifts to South Side
From 3rd Street to 7th Street
New Traffic Pattern Takes Effect Friday, June 11
North Curb Lane Re-Opens for Parking in the 500 & 600 Blocks
As part of the H Street N.E. Reconstruction Project, the District Department of Transportation will implement a new traffic pattern by the end of the day, Friday, June 11, in preparation for shifting the construction work to the two south roadway lanes from 3rd Street to 7th Street.
The shift marks a milestone toward completion of the project. From 3rd Street to 7th Street, the work is substantially complete in the north curb lane, the north shared transit lane, and the north and south center lanes. (The shared transit lane includes the streetcar tracks and will be used by streetcars, buses, cars, and other motor vehicles.)
The total project – from 3rd Street to an end point just east of 14th Street – is approximately 60% complete. The target date for substantial completion of the entire project is June 2011.
In the new traffic pattern to be put in place on Friday, eastbound traffic will be guided by signs, lights, and other directional devices at 3rd Street into a single eastbound lane in the center portion of the roadway. Westbound traffic will be guided by similar mechanisms at 7th Street into two westbound lanes from 7th to 3rd Street.
Just to the west of the 6th Street intersection, the north curb lane will be marked to permit parking. A two-hour parking limit will be in place to assure turnover of the spaces within a reasonable time for customers of H Street businesses. The 300 and 400 blocks were re-opened for north curb lane parking in mid-March of this year. Implementation of the new traffic pattern on Saturday adds the 500 block and most of the 600 block to make a total of almost four blocks in which north curb lane parking has been restored.
In the south curb lane and shared traffic lane, work will begin at 3rd Street and move steadily eastward to 7th Street. The work includes the excavation and reconstruction of the existing roadway, the installation of streetcar tracks, and installation of new streetlight poles, sidewalks, and sidewalk amenities.
The south side work from 3rd to 7th Street is expected to take approximately 90 days to complete.
The work is part of DDOT’s H Street Reconstruction Project. More information about the project is available on the DDOT website, http://ddot.dc.gov/DC/DDOT/ under the Ward 6 portion of the “Projects and Planning” section.
From 3rd Street to 7th Street
New Traffic Pattern Takes Effect Friday, June 11
North Curb Lane Re-Opens for Parking in the 500 & 600 Blocks
As part of the H Street N.E. Reconstruction Project, the District Department of Transportation will implement a new traffic pattern by the end of the day, Friday, June 11, in preparation for shifting the construction work to the two south roadway lanes from 3rd Street to 7th Street.
The shift marks a milestone toward completion of the project. From 3rd Street to 7th Street, the work is substantially complete in the north curb lane, the north shared transit lane, and the north and south center lanes. (The shared transit lane includes the streetcar tracks and will be used by streetcars, buses, cars, and other motor vehicles.)
The total project – from 3rd Street to an end point just east of 14th Street – is approximately 60% complete. The target date for substantial completion of the entire project is June 2011.
In the new traffic pattern to be put in place on Friday, eastbound traffic will be guided by signs, lights, and other directional devices at 3rd Street into a single eastbound lane in the center portion of the roadway. Westbound traffic will be guided by similar mechanisms at 7th Street into two westbound lanes from 7th to 3rd Street.
Just to the west of the 6th Street intersection, the north curb lane will be marked to permit parking. A two-hour parking limit will be in place to assure turnover of the spaces within a reasonable time for customers of H Street businesses. The 300 and 400 blocks were re-opened for north curb lane parking in mid-March of this year. Implementation of the new traffic pattern on Saturday adds the 500 block and most of the 600 block to make a total of almost four blocks in which north curb lane parking has been restored.
In the south curb lane and shared traffic lane, work will begin at 3rd Street and move steadily eastward to 7th Street. The work includes the excavation and reconstruction of the existing roadway, the installation of streetcar tracks, and installation of new streetlight poles, sidewalks, and sidewalk amenities.
The south side work from 3rd to 7th Street is expected to take approximately 90 days to complete.
The work is part of DDOT’s H Street Reconstruction Project. More information about the project is available on the DDOT website, http://ddot.dc.gov/DC/DDOT/ under the Ward 6 portion of the “Projects and Planning” section.
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